Monthly Archives: May 2012

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Information Hoarders: Towards a More Simplified Design

After the show Hoarders was added to Netflix streaming last year, I went through a phase. It’s an addictive show, if you’ve never seen it. People who compulsively collect overwhelming amounts of what others would call clutter or even garbage are forced to clear out their accumulations or else risk losing their home, health, or loved ones. Invariably, there’s a teary scene in which the hoarder is asked to choose their family over their stuff and their bad habits—it’s just good television.

I bring up Hoarders because there’s a particular phenomenon that comes to light at least once an episode when the cleaning teams start digging through the overflowing closets: they find really nice, usable things that had been buried for years—things like brand new work clothes, office supplies, or cookwear. Of course, with these nice things having been inaccessible behind piles of more recent accumulations, the hoarder will have already bought replacements for them, sometimes repeating the cycle of buying, losing, burying, and forgetting they have the same item several times over.

Stay with me here, but I often see a similar phenomenon in some online-course sites.

There’s a tendency, if you’re not careful, to over clutter your course design to the point where you worry that your students won’t be able to find key pieces of information, so you reproduce that information in more places: in your syllabus and your course homepage and in the individual modules. I’ve seen courses do this for things like a deadline schedule for multi-part assignments, instructor contact information, and lists of links to online resources. If you follow this pattern for every piece of information that you think is just essential for your students, you can easily reach a critical mass of content in your course site that’s impossible for your students to navigate, and indeed impossible for you to navigate when you need to make changes or adjust content for the next quarter. And when you see that there’s so much content that your students won’t be able to find something essential, you duplicate that content again in an area you think will be more visible.

You see where this is going.

I don’t know that it’s realistic to have an online course that never duplicates information in more than one place, but the next time you’re thinking about how to surface an important piece of information, think twice about duplicating it in more than one place in your course site. Consider using these alternatives instead:

Better Organization with Descriptive Page Names and Headings

In some cases, you need to direct students’ attention to information they may not be looking for or particularly interested in, like an academic integrity policy. But other things, like deadlines and your contact information, students will actively seek out, and you just need to make it easier for them to find it. You can do this by making sure the names of your pages (topics in Desire2Learn) describe the content in them. It can take some time to think of good page names, but it’s time well spent. Try to put yourself in your student’s shoes: for example, if you saw a link to a page called “Faculty Bio,” would you expect that to also contain the instructor’s contact information? Maybe “Faculty Information” is a better name if the page also contains that information.

Also, for pages with lots of content, use headings to chunk information, and make it easier for students to scan the page to find what they’re looking for.

If you do this well, there will be only one logical place where students will expect to find the information, and they’ll look for it there.

Links

Rather than duplicating your content in multiple places, consider just linking to it. You don’t need to describe your assignment in the module introduction and in the Dropbox folder where the student actually submits it. You can just put the assignment description in the Dropbox folder, and instead of repeating that in the module introduction, simply link to the Dropbox folder.

This might seem obvious when you read it, but it’s one of those things that even the most experienced online instructors and instructional designers need to remind themselves of. We need to remember that we often don’t need more stuff in the course, we need to make it easier to find and access what’s already there.

Better Teaching through Play

As the parent of a toddler, I’m faced with the task of choosing a preschool for my son. The most important factor on my list? That the curriculum—if it’s even called “a curriculum”—be play-based. That means I want my son digging in dirt, running around outside, making up nonsense words to songs with his imaginary friends, and in general, just being the messy, loud, unorganized, joyful beast that he is. I don’t want there to be any concern about him reaching educational or developmental benchmarks, and I certainly don’t want there to be any evaluative assessments, report cards, or homework. This isn’t because I’m against learning, of course, but because I know (and research supports) that playing is the very best way toddlers learn.

In my time learning about instructional design geared toward working adults and college students (not a mutually exclusive distinction), I’ve seen “playful” design approaches applied to myriad subjects with great success.

Once, I worked with a team to revamp a day-long, face-to-face, lecture-driven training course on complex purchasing processes (are you bored yet?). Chunking the content into multiple shorter sessions was our first idea, but not an option. We needed learners introduced to all this information in one session. Our solution was to move the course into a computer lab and create an interactive day, where learners role-played scenarios and were sent on Web-based research “missions.” (We also changed the goal from comprehension and retention of content to familiarity with resources and ability to find answers to questions.) As students worked in groups to complete their research missions, I admit we occasionally played spy music in the background. Throughout the day, we reminded learners that in the afternoon, we were going to play a Jeopardy-type game about everything they’d learned, and there would be fabulous prizes for correct answers. (As I said “fabulous prizes,” I rustled a plastic bag of chocolate candies, so as not to get their hopes too high.)

Introducing this simple, game-like aspect to the day—a final mission where learners would have an opportunity to showcase their proficiency—completely changed the tone of the day from a passive, boring litany of lectures to a series of active, goal-oriented tasks.

The upshot of our silly music and fabulous chocolate prizes? Feedback said it was a little cheesy, but that, yes, they’d learned something and knew where to go to find answers to questions in a very complex organization. I’ll take that. The game itself may have been lighthearted, but it yielded serious results.

A few weeks ago, I helped out at DePaul’s Faculty Teaching and Learning conference. The theme this year was Playing with Purpose: Applying Game Design Principles for Learning. I attended a session with James Moore, Director of Online Learning with the College of Commerce, and Beth Rubin, Director of SNL Online. Both faculty members teach online and hybrid courses and offered great examples of integrating games and playful design aspects in their course design. Some quick examples:

  • Professor Rubin played the Telephone Game with an online class using real telephones. The goal was to teach a model of communication that included a sender, a receiver, and interference. She had played this game in face-to-face classrooms previously, and discovered it worked even better out in “the real world.” By the time the message reached the final recipient, it was completely garbled and students were intensely emotional about the experience and the effort they’d expended to succeed. In an online discussion forum of just nine students, over two hundred responses were posted, which displayed critical thinking and application of the theoretical model to the real world.
  • Professor Moore applies characteristics of video games (specifically Mario and Zelda, two of his favorites) when designing his Marketing classes. For example, video games have a narrative structure including an ultimate goal that is introduced straightaway, so Professor Moore is sure to introduce students to their final project at their first meeting. Video games also frequently provide what he calls “A Quiet Place to Explore,” where there are no threats or stress, and making mistakes is okay. To emulate this quiet place in online courses, Professor Moore creates a “Week 0” space where students can familiarize themselves with tools and play around with content on practice assignments that are not graded.1

What struck me is that, of course, all content doesn’t easily or organically lend itself to playful learning opportunities, but that with a little ingenuity and creativity, the enduring learning that happens when students are genuinely motivated and engaged—emotional states that are more likely to occur when we are playing. This is also why schools should work with School playground shelter specialists to create comfortable outdoor areas for pupils to learn and play, no matter the weather.

 

1. To view a video on Professor Moore’s presentation or download his presentation handout, visit http://condor.depaul.edu/jmoore/mario/

The Value We Bring to Students

Value creation. Differentiation advantage. Competitive positioning. What do those terms mean to you? Any MBAs out there? Anyone? I don’t have an MBA, but recently, those terms have come to mean more to me in the university context.

If you read Online Learning for Free?, the blog entry my colleague Elizabeth Schinazi posted a few weeks ago, you may already be on the same dog-eared and coffee-stained page.

Elizabeth closed her post with the following statement: I think it’s important that as a university we keep track of our “competition.” Specifically, Elizabeth was stressing the importance of keeping track of the burgeoning number of free online offerings in higher education.

I couldn’t agree more with Elizabeth. DePaul needs to keep track of the competition. I would also go a bit further and say that it is important that we as faculty keep track of our competition. I have heard several professors lament that free online universities will eventually put us all out of jobs. Even James Gee, the renegade speaker and scholar at the DePaul Faculty Teaching and Learning Conference last week, opened his keynote talk in crisis mode. “Everyone agrees [that higher ed] is in a crisis,” he announced. “But no one agrees on a solution.”

But, truth told, the only thing we have to fear is fear itself. If you’ve been to a motivational workshop recently, or better, attended one of FITS director Sharon Guan’s introductory Chinese courses, you know that the Chinese character for “crisis” includes the character for “opportunity.”  I truly believe that the changing higher ed market presents a golden opportunity for us to reconsider the value that we as hybrid and online faculty bring to our students. What differentiates our online courses from the free options? Why will students sign up for our classes next quarter and not the free web offerings? Answering these questions will help us capitalize on the value we bring.  

So, where do you start? Although determining the value of your courses will be a continual work in progress, here are a few near-term suggestions to assist you in making your online course the more desirable option for students.

Commit to Office Hours. Select two hours on different days when you can be available to students. If you teach a hybrid or fully online course, plan to log in to Skype for two scheduled hours each week. If you find your students don’t show up, let them know that you noted their absence and hope they will come talk with you. Find out if there are better times for them to meet with you. All too often, professors choose to offer “office hours available on request.” Any student who is already hesitant to reach out for help may fear that he/she will be a burden by requesting special time.

Establish Your Presence on the Discussion Boards. Read and respond to your students’ posts. It’s that simple. It takes time to do—it does. But the time and thought the students will put in to the discussion board is directly proportional to your felt presence on the boards. In addition, why not have your students create questions to propose to their classmates about the course content? You could then answer their questions and participate as ‘one of them’ as opposed to ”the man behind the curtain.”

Provide Substantive Feedback on Assignments. Providing substantive feedback requires time, but the more you prepare on the front end, the less time it will require when it comes to grading. Create a detailed rubric for each assignment. Not only will this let your students know your expectations, it will help you clarify what is and isn’t working about a student’s submission. Then, when you provide an additional two to three sentences of feedback, the student will more likely feel effectively ‘read.’

Link to Campus Services. This is a biggie. A recent Instructional Technology Council survey tracking the impact of eLearning at community colleges pointed to the necessity of maximizing student and technology support services for the virtual student. Your online students are probably underusing DePaul’s available resources. In your syllabi, be sure to outline the services available. In addition, provide multiple links to campus tech support and other student support services on your course homepage and throughout the course.

Whether it’s through office hours, interactivity on the discussion boards, substantive feedback on assignments, or how we connect students to the myriad support services available to them at DePaul, we are well equipped to meet this new competition. But, we need to make tracks. Now. In the recent words of Stanford University president John Hennessy on the topic of online learning, “A tsunami is coming.”

References:

Auletta, Ken. “Get Rich U.” The New Yorker. April 30, 2012. p.38.

Instructional Technology Council website. http://www.itcnetwork.org