I am working on my masters in Human-Computer Interaction in CDM at DePaul University.
At the moment I’m taking HCI 445: Inquiry Methods and Use Analysis, with Dr. Cynthia Putnam. The class focuses on observing user experience, and though it’s just getting started, so far it has taught me quite a bit about observing how people go about their daily work. One of the really informative exercises we did in class recently involved a visit to the reference desk at a bookstore chain located downtown.