As an eLearning Content Developer (ECD) at DePaul University, one of my roles is to provide faculty support for all courses using Desire2Learn. Whether that is providing D2L training sessions, building content, or answering any D2L technical questions. One of the biggest challenges that I face as an ECD is figuring out when I might be providing “too much support.” I’m sure any faculty reading this at this point are thinking how could there ever be too much support? But I believe there needs to be a balance between providing the support faculty need and also giving them the right amount of encouragement to be able to eventually answer their own questions. Continue reading →