One of the hot trends, particularly in secondary education, is the flipped classroom. According to the pioneers in the field, Aaron Sams and Jonathan Bergmann, "In this model of instruction, students watch recorded lectures for homework and complete their assignments, labs, and tests in class"1. While one may think that this is the model we use for blended or hybrid classes, it is not. Instead, the flipped model really applies to face-to-face classes. The authors point out that the model is a mixture of direct instruction and constructivism. Is it not just having the students watch a video lecture online; a well-constructed flipped class online session includes learning activities and discussions that supplement the lecture.
In the flipped classroom, the instructor prepares a series of short videos or lectures using tools such as Screencast-o-matic (a screen-capture tool), Voicethread, or other similar tools. The lectures are uploaded to D2L along with interactive questions or discussion threads. Students watch the lectures and participate in the discussions as ‘homework.’ The face-to-face class time, then, is available for instructor-guided activities such as labs, group projects, or other student-centered learning activities. Some activities may include working on what we think of as ‘traditional’ homework, the advantage being that if a student is stuck on a concept, the instructor is there to provide help and immediate feedback.
Of course, there are advantages and disadvantages to flipping the classroom. On the positive side, I watch many students in my classes scrambling to take notes while I lecture. If they miss part of the lecture, it certainly can’t be repeated. In the flipped model, on the other hand, they can rewind the lecture and play the part they didn’t quite understand, over and over. (Though I am not sure how many students would want to hear me over and over.) Keep in mind that I teach Mathematics and frequently work through algorithms and steps in solving problems. The ability for students to replay those steps is, in my mind, a major advantage. This is also helpful for students with learning disabilities or those for whom English is a second language. Secondarily, all of the lectures are archived and available for the student to go back and review. This assumes that the lecture material is well organized and catalogued so that the student can find it easily.
There are also advantages once the student is in the face-to-face session. You, as the instructor, now have time to personalize the interaction with your students, guiding them and answering questions directly as they work through the assignments in the classroom. You also now have time for creative and engaging projects in small-group activities with you present as the facilitator and coach. Your classroom now becomes a studio, a laboratory, a simulation lab, or a role-play environment—not just a lecture hall. Some instructors encourage their students to write down questions they have when watching the lectures and then spend one-on-one time during the class answering those questions, or they may collect the questions via email and answer the most common one to the entire class.
Of course there are disadvantages. If the student does not watch the lecture, or is multi-tasking (texting on their cell phone or watching TV) while watching the lecture, then they are ill-prepared for the classroom portion. Some instructors incentivize this by embedding self-assessment exercises in the lecture using a tool such as SoftChalk (which is a DePaul-supported tool). Another criticism is that many instructors deliver engaging and interactive lectures in class that they feel simply cannot be captured in a video or other online activity. They feel that two-way communication will be lost in the impersonal nature of online delivery. This is, of course, a challenge faced by instructors in the development of hybrid or fully online instruction. So here is a chance for a commercial plug: your friendly FITS instructional designer can help you make your online lectures engaging and interactive.
One might ask if there are particular disciplines in which flipping the classroom makes more sense? As an instructor in lower level Mathematics, I can see tremendous benefit there, as well as many science courses where the lecture content can be delivered online and the class time spent productively with laboratory/problem-set activities. The flipped classroom, however, is not restricted to the sciences and is successfully used in a wide variety of disciplines. There is a wealth of literature and opinions on the subject. Here are a few websites that are worth viewing if you would like more information on the subject.
- This infographic is a good illustrated overview of the flipped classroom with some outcome-based results (but not cited). There is also a good comment section with both pros and cons.
- Flipped Learning held a conference here in Chicago this past summer. Their website has a wealth of information.
- Another similar organization is at flippedlearning.org
- Edutopia has a good and balanced article.
- A very balanced and more thought provoking article can be found at the National Council of Teachers of Mathematics: “To Flip or not Flip: That is NOT the question”. As we all rush to get on the latest bandwagon, this brings us back to the concept that is it good teaching that makes the difference. Technology can be an enabler, but it is not the solution.
1 Flip Your Classroom: Reach Every Student In Every Class Every Day, Jonathan Bergmann, Aaron Sams, ISBN-13: 978-1-56484-315-9, Copublished book from ISTE and ASCD, 2012

Mastery and Time
At a conference a couple months ago, I had the opportunity to hear Salman Khan, founder of Khan Academy, talk about the genesis of his organization and how his model of education differs from the traditional model. Khan Academy, for those unfamiliar with it, offers videos and automated exercises to help students learn a variety of subjects online for free. Khan Academy has also partnered with a few K-12 schools to make these online resources the central learning materials of certain classes.
Khan Academy has branched into other subjects, but it started with math and still tends to focus on STEM subjects. And one of the fundamental realities of learning math is that it’s cumulative; anything new you’re taught is based on what you’re supposed to have learned before. If there are gaps in your understanding of the previous topic, you’re going to have a very difficult time learning what comes next. This is true of other subjects too, but it’s especially true of math.
This is in line with my personal experience. I was always a high performer in math classes in K-12, until my junior year of high school, when I was out sick a lot over the course of a few weeks during a trigonometry unit. I tried to catch up, but after that, everything stopped making sense to me. I wound up getting a C in the class, and though I continued to show high aptitude in quantitative reasoning (bragging rights: I got an 800 on that section of my GRE even as a liberal-arts major), I never took a higher math class.
The problem, as Khan sees it, is that our education system keeps moving students forward onto new material regardless of how well they understand the last unit. The amount of time spent on each topic before moving on is constant while the level of performance of each student is variable.
When Khan Academy works with K-12 schools, that model reverses; since each student can work through the online videos and exercises at his or her own pace, the system can require the student to demonstrate mastery of a topic before moving on. Level of performance is the constant, and the rate at which students move through the material is the variable. This allows students who are behind the curve to spend as much time as they need to on a topic to truly understand it, but it also allows exceptional students to keep learning. There are no speed limits in this model—Khan reports that many elementary students were doing high-school-level math by the end of the year. (The problem with this model, of course, is that it makes the most sense if implemented institution-wide. For an individual instructor teaching a course that’s a prerequisite for other courses, you’re expected to to cover a pre-defined body of material no matter how well each student performs.)
So what do instructors do if the lectures are served in online videos and the assignments are corrected automatically? In a word, teach. One-on-one. To the students who need it, when they need it. Imagine a world in which 100 percent of instructional time was spent interacting with students or providing detailed assignment feedback. And how instructors spend their time interacting with students can be improved by technology as well. Khan Academy’s software provides detailed analytics of student progress to inform the instructor exactly where a student needs help. If a student is missing a lot of problems related to a specific concept, the instructor can intervene, re-explaining the subject, walking through additional examples, and more.
I think a lot of us would think that, now that the technology enables it, this model is more sensible. And there’s a more pressing reason to look for ways to spend more of your time interacting with students rather than lecturing. Your direct interaction with students is the main point of differentiation where we can offer value over the massively open online courses (MOOCs) that are growing in popularity.
So what can instructors take away from this?
1. Start to get out of the business of lecturing and grading objective assignments, because otherwise, you may soon find that you’re essentially spending all your time providing zero value over something like Coursera, which can do it at great scale and thus much lower cost than your class. Either start recording your lectures for re-use so you can flip your classroom, or find high-quality digital materials you can use in your course to substitute for your own lectures.
2. Your maximum value as an actual human being over the MOOCs and automated classes of the world is your direct interaction with students, whether that’s in the form of providing expert feedback on assignments, helping them with difficult concepts, or coaching them on how what they’re learning now will be applicable in the rest of their academic careers or in their jobs. Be prepared to do more of that.
3. Look for opportunities to require your students to demonstrate mastery before moving on to a more advanced topic. Give students a chance to retake online quizzes until they’ve gotten a perfect score, and don’t let them see the next module until they do. Don’t just make students write a proposal for their final paper—make sure they use your feedback and update the proposal before they go on to the module about research. There isn’t a one-size-fits-all method for doing this that will apply to every discipline, but there are options.
If you can combine rich digital resources, either created by yourself or leveraged from others, with a renewed focus on individual student interaction, plus methods to ensure students achieve mastery before moving on to new material, you can expect higher student performance.
“How do I know students aren’t cheating?”
It’s a question that comes up frequently when working with faculty to design and build their online courses. And it’s a valid one. Academic dishonesty is a longstanding issue in higher education, one colleges and universities take seriously with zero-tolerance policies and severe consequences for offenders. As more courses are offered online or in hybrid formats, instructors’ typical methods of deterring and detecting cheating might seem ineffective.
As information has become more easily available, and more quickly copied (and edited so as to appear original), it’s easy to see how an over-stressed college student may be tempted to cheat in any course. Online courses add another layer of perceived anonymity and actual, physical distance between instructors and students that one would think makes it easier to cheat. (The idea is that it’s easier to lie to your computer screen than your instructor’s face.)
When your students don’t take their exams in the classroom, how do you know they aren’t sharing answers? When you don’t interact with students face-to-face each week, how can you really get to know them, their ideas, and their unique perspective (which makes it easier to spot plagiarized content)? How do you know the textbook answer key isn’t open on their desk as they fly through quiz questions?
I was recently asked to do some research on this topic, and, I have to confess, I still can’t answer those questions. Here are some things I did find out:
The bad news?
- It was really hard to find solid statistics about how cheating in online courses compared to traditional courses. And those studies that did provide quantitative results often didn’t account for important variables. For example, one study found more students admitted inappropriate behavior in face-to-face courses, but failed to account for the number of online courses offered at that university. Much more research needs to be done in this area.
- Everyone—students and instructors—perceives the online environment as one that is really well-suited for cheating. One survey found 74 percent of respondents felt it was easier to cheat in an online class, and 61 percent thought that their classmates would be five times more likely to cheat in an online class. (This adds to the unfortunate sense that online learning is somehow illegitimate or lacking the integrity of face-to-face courses.)
- There is a looming prediction that as online course offerings increase, so will ways to cheat.
- Though these stats include both online and face-to-face courses, an incredible 60.8 percent of college students admitted to cheating, and 95 percent of those who cheated reported never getting caught.
- The online environment may open doors for “imposter students,” people hired to do students’ work for them.
The good news?
- The good news is that there doesn’t seem to be a dramatic increase in academic honesty violations when you move your course online. According to this study, students in online courses are less likely to cheat than their face-to-face peers, contrary to common perception.
- There are things you can do. Thank goodness! This paper outlines four strategies to curtail cheating in online assessments. I particularly like Strategy #3, which suggests modifying curriculum from term to term, and considering alternative, project-based assessments which necessitate creativity instead of giving the same multiple choice exam over and over. However, if that seems daunting, Strategy #4 is simple and effective: provide students with an academic integrity policy and talk with them about it.
Here are some resources if you’re interested in reading more:
“Impact of an Honor Code on Cheating in Online Courses” Journal of Online Learning and Teaching, June 2011. http://jolt.merlot.org/vol7no2/loschiavo_0611.htm
“Cheating in the Digital Age: Do students cheat more in online courses?” Online Journal of Distance Learning Administration, Spring 2010. http://www.westga.edu/~distance/ojdla/spring131/watson131.pdf
“Point, Click, and Cheat: Frequency and Type of Academic Dishonesty in the Virtual Classroom” Online Journal of Distance Learning Administration, Fall 2009. http://www.westga.edu/~distance/ojdla/fall123/stuber123.html
“Eight Astonishing Stats on Academic Cheating”, Online Education Database, 2002. http://oedb.org/library/features/8-astonishing-stats-on-academic-cheating
“Do Students Cheat More in Online Classes? Maybe Not” Chronicle of Higher Education, September 16, 2009. http://chronicle.com/blogs/wiredcampus/do-students-cheat-more-in-online-classes-maybe-not/8073
“Online Classes See Cheating Go High-Tech” Chronicle of Higher Education, June 3, 2012. http://chronicle.com/article/Cheating-Goes-High-Tech/132093/
“The Shadow Scholar” Chronicle of Higher Education, November 2010. http://chronicle.com/article/The-Shadow-Scholar/125329/
“Ethics and Distance Education: Strategies for Minimizing Academic Dishonesty in Online Assessment”, Online Journal of Distance Learning Administration, Fall 2002. http://www.westga.edu/~distance/ojdla/fall53/olt53.html
“Online Plagiarism and Cybercheating Still Strong – 61.9%”, neoacademic.com, February 2011. http://neoacademic.com/2011/02/04/online-plagiarism-and-cybercheating-still-strong/

The Case for Oversharing
“Don’t you think it’s unprofessional to share a photo of your cat with your online students? I wouldn’t start a face-to-face class meeting with a slideshow of personal photos, so why should I do that online?”
I was caught somewhat off guard by this question during a recent faculty-development workshop that focused on building a sense of community in online courses. As part of a larger presentation and training session, I showed examples of videos and narrated slideshows that instructors had created to introduce themselves to their online students. While all of the presentations included information about the instructors’ professional backgrounds, there were also slides that showed them cuddling with beloved pets, building sandcastles with their children, or posing in front of monuments in exotic locales.
I’d always thought that sharing a bit of your personal interests and life outside of academia was a great way to find common ground and build rapport with students. Apparently, not everyone agrees. One workshop attendee went so far as to state that sharing personal details such as pet photos or baby pictures could call into question the credibility of an entire department or the university as a whole.
While I think some of the concerns raised during the workshop were taken to extremes because extremes are more fun to debate, the core questions were still valid. At the time, I was hard-pressed to come up with a response for the instructor who asked why we should begin an online course with a slideshow of personal details that we wouldn’t require students to sit through during our first meeting in a traditional course.
Over the next few days, I thought about my relationships with my favorite professors from undergrad and grad school. When I thought about the experiences that brought us closer, I realized how many of them took place outside of a face-to-face class meeting. I remembered running into a professor at a coffee shop, hearing about her latest freelance project, and getting a bit of unexpected career advice that I’ve never forgotten. I remembered a study abroad adventure where I bonded with a French professor over our shared passion for architecture. These are the types of experiences that can be impossible to recreate with online students if we don’t take the initiative. If we don’t open the door to interaction that goes beyond revision notes and exam reminders, students won’t know they’re more to us than just submissions in a dropbox waiting to be graded. And if we don’t take the first step toward building an inviting, supportive online community, we can’t blame the technology when our courses feel cold and impersonal.
A few weeks after our workshop on community building, I met again with the same group of faculty for one of our final workshops. This time, we started our meeting with a discussion panel that featured three students who had taken online courses at DePaul. At one point during the discussion, I asked the students (in the most neutral way I could think of) how they felt about faculty sharing personal photos and information about their lives outside of work. Two of the students said they loved learning more about their professors and that this type of sharing helped foster a sense of connection. The third student said he found it mildly annoying, but didn’t feel it had a negative impact on the credibility of the instructor or the course. It wasn’t exactly journal-worthy proof of the merits of over-sharing, but I felt vindicated nevertheless.
Of course, we should avoid sharing information so deeply personal it could give students nightmares or cause them to file a lawsuit for emotional distress. And I will be the first to admit that sharing travel photos will be more meaningful if you’re teaching a course on global business and you explain what your trips to Saudi Arabia have taught you about cultural differences between American and Middle Eastern corporations. Similarly, sharing stories about your toddler’s penchant for asking surprising philosophical questions might be more beneficial in a course on child development. Yet, even sharing a video of your beloved Fluffy trying to remove her head from an empty tissue box—despite its complete irrelevance to the subject of your course and its potential to ruin your reputation as a serious educator—might have an upside. When done properly, oversharing tells students that your course is about more than just readings and thesis statements and online debates. It tells them that you care about connection and humanity and all the things that make great learning experiences more than just an exchange of money for information.
I can completely understand why faculty are eager to establish clear professional boundaries when teaching online. When every interaction is recorded, trying to connect with students in ways that feel authentic and spontaneous can be stressful. But I’m willing to go out on a limb and say (on this very public and semipermanent blog) that most online students would prefer that we take these risks and provide opportunities for the type of informal bonding that often occurs more effortlessly face-to-face. If that means we occasionally miss the mark and bore them with photos of our stamp collections or a story about Fluffy’s last trip to the vet, then so be it. After all, when we ask students what they love about their favorite teachers, how often does “professionalism” or “never shared cat photos” top the list?
Better Teaching through Play
As the parent of a toddler, I’m faced with the task of choosing a preschool for my son. The most important factor on my list? That the curriculum—if it’s even called “a curriculum”—be play-based. That means I want my son digging in dirt, running around outside, making up nonsense words to songs with his imaginary friends, and in general, just being the messy, loud, unorganized, joyful beast that he is. I don’t want there to be any concern about him reaching educational or developmental benchmarks, and I certainly don’t want there to be any evaluative assessments, report cards, or homework. This isn’t because I’m against learning, of course, but because I know (and research supports) that playing is the very best way toddlers learn.
In my time learning about instructional design geared toward working adults and college students (not a mutually exclusive distinction), I’ve seen “playful” design approaches applied to myriad subjects with great success.
Once, I worked with a team to revamp a day-long, face-to-face, lecture-driven training course on complex purchasing processes (are you bored yet?). Chunking the content into multiple shorter sessions was our first idea, but not an option. We needed learners introduced to all this information in one session. Our solution was to move the course into a computer lab and create an interactive day, where learners role-played scenarios and were sent on Web-based research “missions.” (We also changed the goal from comprehension and retention of content to familiarity with resources and ability to find answers to questions.) As students worked in groups to complete their research missions, I admit we occasionally played spy music in the background. Throughout the day, we reminded learners that in the afternoon, we were going to play a Jeopardy-type game about everything they’d learned, and there would be fabulous prizes for correct answers. (As I said “fabulous prizes,” I rustled a plastic bag of chocolate candies, so as not to get their hopes too high.)
Introducing this simple, game-like aspect to the day—a final mission where learners would have an opportunity to showcase their proficiency—completely changed the tone of the day from a passive, boring litany of lectures to a series of active, goal-oriented tasks.
The upshot of our silly music and fabulous chocolate prizes? Feedback said it was a little cheesy, but that, yes, they’d learned something and knew where to go to find answers to questions in a very complex organization. I’ll take that. The game itself may have been lighthearted, but it yielded serious results.
A few weeks ago, I helped out at DePaul’s Faculty Teaching and Learning conference. The theme this year was Playing with Purpose: Applying Game Design Principles for Learning. I attended a session with James Moore, Director of Online Learning with the College of Commerce, and Beth Rubin, Director of SNL Online. Both faculty members teach online and hybrid courses and offered great examples of integrating games and playful design aspects in their course design. Some quick examples:
- Professor Rubin played the Telephone Game with an online class using real telephones. The goal was to teach a model of communication that included a sender, a receiver, and interference. She had played this game in face-to-face classrooms previously, and discovered it worked even better out in “the real world.” By the time the message reached the final recipient, it was completely garbled and students were intensely emotional about the experience and the effort they’d expended to succeed. In an online discussion forum of just nine students, over two hundred responses were posted, which displayed critical thinking and application of the theoretical model to the real world.
- Professor Moore applies characteristics of video games (specifically Mario and Zelda, two of his favorites) when designing his Marketing classes. For example, video games have a narrative structure including an ultimate goal that is introduced straightaway, so Professor Moore is sure to introduce students to their final project at their first meeting. Video games also frequently provide what he calls “A Quiet Place to Explore,” where there are no threats or stress, and making mistakes is okay. To emulate this quiet place in online courses, Professor Moore creates a “Week 0” space where students can familiarize themselves with tools and play around with content on practice assignments that are not graded.1
What struck me is that, of course, all content doesn’t easily or organically lend itself to playful learning opportunities, but that with a little ingenuity and creativity, the enduring learning that happens when students are genuinely motivated and engaged—emotional states that are more likely to occur when we are playing. This is also why schools should work with School playground shelter specialists to create comfortable outdoor areas for pupils to learn and play, no matter the weather.
1. To view a video on Professor Moore’s presentation or download his presentation handout, visit http://condor.depaul.edu/jmoore/mario/
How am I doing?
As an instructor in an online or hybrid course, I want to know how the students feel about the content as well as the structure of the course. I have given a number of surveys for both my hybrid and online courses that include both an initial survey and an end of quarter survey. While the university has an official assessment instrument for the evaluation of instruction, I find an informal, anonymous survey in my courses has helped me fine-tune the course for the next time it is offered. In this survey, I not only ask about the content matter, but also about the format and structure of the course. I ‘bribe’ the students to take the surveys by giving participation points or extra credit for completion.
Attitude and Demographics
As a matter of course, I ask a few questions at the beginning of the quarter to gather some demographic information as well as some attitudinal questions. I repeat the attitudinal questions at the end of the quarter to see if there have been fundamental shifts in the mindset. Here are some example results from a large lecture Mathematics class that was conducted as a hybrid (semester results)
(Click for a larger version.)
Course Content
At the end of the course, I ask a number of questions relating specifically to the course content as well as the layout and structure of the course. Course content is, of course, specific to the material being taught, but I also ask questions directly related to the layout and structure of the online materials. Here are some sample question with results from the same hybrid course (with a few content specific questions).
Free response questions
In addition to the standard survey questions, I ask students several open-ended questions that, for me, provide the greatest insight to their feelings about the course. Knowing that the results are anonymous allows the students to open up, and I have found that they really don’t hold back. Here are a few sample open-ended questions with a few student responses:
What do you think was the biggest factor in your success or failure in this course? Your response is anonymous
“being able to watch the videos over and over…but there sometimes needed to be more videos with more examples not just one because sometimes everything wasnt worded the same as how its written in the book”
“I tended to put all of my homework off until the night before class.”
Please add any information that you think will me improve this course for the next semester. Your response is anonymous
“ALL ONLINE. Teach the students how to use the online site before you start giving them assaignments on it. I was really confused in the beginning because no one said how to use the website, but now i understand it. “
“no global warming assignments, there are bigger issues to worry about no body pas [sic] attention to global warming anyway. make this class easier, this type of math isnt important for some majors, it just creates stress and wastes students time. as long as people can do basic adding, subtracting, multiplying and dividing they will be good to go in life.”
ED NOTE – this is common
Conclusion
I have found these surveys to be an invaluable tool in reworking my course for the next time it is offered. I generally do not share data with anyone else, but I believe it provides a valuable insight to where any potential trouble spots are. If you wish to add a pre-post survey to your course, your instructional designer can assist in putting an anonymous survey in place.

Making Online Courses More Accessible by Design
Many years ago, before I moved to Chicago and began working at DePaul, my supervisor at a previous job took me on a field trip to a nonprofit service organization for the blind. At that time, I had never seen someone with a serious visual impairment use a computer. I had no idea how a screen reader worked, and all my knowledge of accessibility best practices came from second-hand sources I’d found online.
At one point during our tour, we asked one of the volunteers to show us a website that was difficult for her to navigate. The site she chose contained a large navigation menu composed of at least fifteen tabs at the top of the screen. As she moved her cursor from the upper left corner across the links, each one was read aloud. She explained that, because this site had no link for keyboard users to skip the main navigation, she had to navigate through every link before she could access the more important main content below.
Once she made her way to the main content of the page, she moved from link to link, trying to find a specific document she needed to access. Each time she advanced to the next link on the page, the screen reader would read it aloud, and she would pause to listen to the first few syllables before deciding whether or not to move on. At one point, the screen reader simply said, “Click here,” and then read the URL of the link aloud, which was long and incomprehensible. Because the linked text didn’t describe what it linked to, our volunteer had to stop and listen to all of the text around the link to determine if the link would take her to the document she needed.
For some reason, this portion of the field trip stuck with me. Perhaps it was etched into my memory because it seemed like such an easy issue to fix. All the site’s author needed to do was link the actual title of the document or destination page instead of ambiguous terms like “Click here.” Or perhaps I remembered it because this small change provides two benefits. In addition to helping blind users navigate a page more quickly, clear link titles reassure all users that clicking a link should take them to a page or document with a title that matches the link. This might seem like a minor benefit, but considering how often links change and break in an online course, anything we can do to clarify where a given link should go is probably worth the extra minute it might take to reword it.
Ever since that day, I’ve tried to sing the praises of link titles that match the titles of their destinations. Of course, it’s always helpful to have a well-written piece of supporting evidence from a trusted source. So, you can imagine my joy when a friend recently sent a link to this excellent information graphic.
Source: “Web Accessibility for Designers,” Info Graphic from WebAIM.org
What I love about this info graphic is it reminds me that accessible design isn’t just beneficial for the disabled. Much of what makes content more usable for the disabled also makes it more usable for everyone. To illustrate my point, here are a few guidelines from the graphic with examples of how each one can benefit all users.
Plan heading structure early. Clear headings help break up long blocks of content into more digestible chunks, making it easier for students to take a break and pick up where they left off. They also make text easier to scan for key information when students review something they’ve already read.
Provide good contrast. Low-contrast text isn’t just a problem for users with visual impairments or color blindness. High contrast color combinations are easier for everyone to read, particularly when text runs more than just one or two lines.
Watch the use of CAPS. In addition to creating a problem for screen readers, text in all caps is difficult to read and implies the author is shouting.
Use adequate font size. No matter how good your vision, tiny font sizes lead to eye strain and frustrate all users.
Make sure links are recognizable. Cascading style sheets make it possible to spice up a course with all sorts of unique visual formatting. However, when it comes to links, the universal standard of blue, underlined text is usually best.
While this graphic was created to highlight accessibility issues that would be most relevant for designers, there are other best practices that instructional designers have to consider. In some cases, it can be difficult to justify designing online courses with complete accessibility because it’s more cost effective to address certain issues when accommodations are needed for a specific student. Audio transcription for the hearing impaired is a common example of an accessibility feature that can be difficult to justify if a course includes a large amount of audio content, such as PowerPoint narration, YouTube clips, full-length films, or podcasts.
In some cases, it’s just not feasible to transcribe everything in advance. However, there are advantages to including transcripts in the initial course-development process even if a disabled student never requests them. For example, ESL students might read the transcript as they listen to help them identify words that were difficult to understand through audio alone. In addition, students might prefer to review a transcript when preparing for an exam instead of trying to locate the portions of a video that they need to watch again.
While it can feel overwhelming to design a course that follows every accessibility best practice, keep in mind that many are easy to follow with little extra effort, assuming you’re aware of them early on. For guidelines that feel daunting, it might make sense to accommodate disabled students on a case-by-case basis. As you evaluate each challenge and determine what merits extra effort up front, keep your audience in mind. While it’s easy to feel that all accessibility accommodations are a big investment for a relatively small group of users, the impact of many accessibility improvements are seldom limited to students with disabilities. And if you don’t believe me, just ask anyone who has pushed a baby stroller down a sidewalk in the last few decades. They can tell you how helpful curb cuts are, even though they might not realize they first appeared in Kalamazoo, Michigan, in the 1940s as an accommodation for wheelchair-bound veterans.[1] Now those helpful little ramps are a standard feature that you’ll find at either end of every crosswalk in America, and I’m grateful for them every time I take a heavy suitcase to the airport.

Making Online Course Development a Reality Show
A dozen years ago when I completed all the required courses and prelim exams for a doctorate, my dissertation chair, Dr. Jerry Summers, said to me, “Congratulations, Sharon! You are now on your own!”
He was alerting me that on the dissertation journey, no one else would be holding the reins for me.
Frightened by the notion of being on my own and the rumor that only 20 percent of the ABDs who left their program end up finishing their dissertation, I declined a few “outside” job offers and took a position within my alma mater. Since there wouldn’t be any reminders from my dissertation committee, I rallied up what I called a “butt-kicker committee” to check on my progress on a regular basis. It includes a mentor who ran after me every Wednesday for more chapters, a boyfriend who threatened to break up if I didn’t finish, and my parents who pressured me by cooking super nutritious meals.
Today, when I think of that process “metacognitively,” I see that the fear of being “on my own” that triggered me to do something about it was an essential reinforcement for me to complete my degree. The danger of being on one’s own is immense—it can make a disciplined person procrastinate and a procrastinator drop off. When work and life keep presenting mini deadlines day in and day out, it is so easy to neglect the big, long-term deadline you’ve set for yourself—like getting a course ready for online delivery.
Like writing a dissertation, this “on-my-own” syndrome has been a major road block for online-course development. When a professor’s day is constantly filled up with teaching, meetings, and researching activities, that deadline for putting together a carefully designed course will likely be pushed, rushed, or expunged.
To beat the odds, a professor from DePaul’s College of Education came up with the idea of opening his course development schedule and experience to the world. On January 5, Dr. Chris Worthman published a blog post on the Center for Educational Technology’s website called . Developing a Hybrid Course: In the Beginning…. In his blog, Chris announced that he will post a weekly update on the progress of developing his hybrid course. The content, in his own words, will include “what I have done, experienced, and been thinking about; what excites me, scares me, and leaves me scratching my head; and, generally, just what this means to me professionally.”
Chris’s idea of blogging his progress strikes me as such a brilliant idea—more brilliant than my butt-kicker committee (even though there were no blogs back then). I see that by turning a course-development project into a reality show, Chris sought out 1) an effective motivation strategy for himself, 2) a professional-development example for his faculty peers, and 3) a model for his students, which is the most important and cleverest aspect of it.
A Motivation-through-Visibility Strategy
As Chris mentioned in his blog, he is “in the enviable position this quarter of developing a new course for a new program that will be taught for this first time in spring 2012 as a hybrid.” Everything about this course was new—including he himself to the experience. Chris was put on a schedule by his instructional designer and initiated the blog to “hold himself to it.”
If making my dissertation visible to my mentor, boyfriend, and family helped create an audience that trigged me to contribute and deliver for their readership, Chris’s action of blogging about his course surely has pushed this “audience effect” to a much higher level. Researchers have found that motivation generated through visibility has been a driving force for the success of online systems such as Wikipedia. Knowing the existence of an audience, as they found, may be sufficient to trigger contribution on its own. So, for Dr. Worthman, having to present his progress every week makes moving his work forward an inevitable action that he now owes to his readers like me. This motivation-through-visibility strategy left him no room to fall back.
A Professional-Development Example for Faculty Peers
In his blog, Chris wrote, “This will be an exercise into the unknown for me because I am not used to spilling the details of a new experience in this way. I hope, however, that it will provide others—like you—with some insight into my professional development and invite others—like you—to share your own experiences, particularly as it relates to digital technology use.”
As the director of his school’s Center for Educational Technology and the associate dean for Curriculum and Academic Programs, Chris has the responsibility of leading faculty into the new era of teaching and learning, which is heavily influenced by the use of digital technology. When it comes online learning, faculty may have been exposed to sample courses or bits and pieces of stories shared by online-teaching veterans, but very rarely do they have the opportunity to observe the whole process and almost never do they hear the pains and gains associated with each of step of development.
From an initial pledge of doing his work openly, to toiling with Softchalk, to a metaphorical analysis of online-course development, to juggling among elements within a course, his blog brought faculty members a real picture of what it is like for a faculty member to develop a new course in a new modality under a very tight schedule.
A Role Model for Students
I always feel that higher education—as it is now designed—seems to position its faculty and students into two very discrete groups of “knowledge providers” and “knowledge seekers,” or the ones who know and the ones who don’t.
If the process of learning was a race, the only ones who are running are the students; the professors are merely standing on the side to advise and to make some judgments. Those who belong to the professor clan never get to show the ones struggling on the track how they had approached the finish line and never get to rejoin the race—well, not until they begin to learn something new—like teaching online.
When it comes to building technology competencies, online teaching provides faculty members a unique opportunity to meet their students at the starting line. Not only does it put professors in the students’ shoes but also offers students an opportunity to observe how professors conduct the race. The latter can be achieved through a very careful design, like the one Chris Workthman is trying to accomplish. By implementing project-based learning, Chris, tried to develop an authentic learning experience for his students—by letting them experience what he is experiencing. As he said, in his January 19 blog, A Few Thoughts on Process, “To a large degree, what I am experiencing in designing my course is what I want my students to experience when they develop modules on different components of the English language arts.”
Besides teaching them the way of learning, it is even more critical for a professor to cast a spiritual influence on the students, such as the attitude that one should carry in dealing with the unknown. “I want them to jump, with no fear of failure but a level of realism that suggests they are going to have to work hard,” Chris wrote. “I want them to envision themselves as teachers doing actual teacher work. I want them to have a certain level of frustration that forces them to think at a meta-level not only about what they are doing but about teaching and learning in general.”
Lee Shulman once said, “Only when we have something to value, will we have something to evaluate… and we cannot value something that we cannot share, exchange, and examine.” Yet, it takes a lot of “guts” for one to be totally open to that action of sharing, exchanging, and examining. Chris Worthman’s blog reminded me of a comment George Clooney once made on using social media: “I would rather have a rectal examination on live TV by a fellow with cold hands [than use social media].” Although it’s meant to be a celebrity’s act to defend his privacy, it also showed how hard it is for people to open up their thoughts. For this, Chris’s idea of sharing your course development stories is more than brilliant—it is very brave! I am looking forward to seeing his hybrid course lead, inspire, and transform his students into online learning troopers in the coming spring quarter.

L’immersion? Mais oui!
(Listen to this entry in the Everything that FITS podcast.)
My wife and I just had the opportunity to visit Montréal over Columbus Day weekend, and it provided a nice little vacation, as well as an opportunity for me to practice my French skills. I was a little nervous at first, because although I had a French minor as an undergrad, that was twelve years ago, and I’ve had very little formal practice since. I guess that goes with speaking a language that isn’t used very much in North America, with the exception of Québec. My first attempts at speaking again were a little stumbling, as I made reservations for accommodations and tickets over the phone. I was often fishing for the right verb or term to use. However, I was really surprised at how quickly it all came back to me with only a little practice. By the second day, I was having lengthy, involved conversations with people, which I would then have to attempt to translate back to my wife. It was after having a detailed conversation about wine with a restaurant’s sommelier on Saturday night that I began to think I might not be as rusty as I’ve been telling everyone. I’d never actually talked about wine in French before, but I found myself navigating a discussion about tannins and different aromas in the wine’s nose with ease. My wife didn’t speak more than a few words of French before we went on the trip, and although she still didn’t know a lot more afterward, she speaks with a great accent.
All this was possible through the magic of language immersion. Yes, I could have brushed up on my French before the trip (and I did, a little), but this was not nearly as effective as being dropped into the streets of Montréal and knowing that we weren’t going to get directions to our next destination if I didn’t know how to ask. Being forced to practice not only what I knew how to say but also listening and responding to others in an unscripted fashion reawakened my comprehension skills. I can also say that once that switch has been flipped, it’s hard to change it back; I found myself saying “pardon” to people on the streets of Chicago instead of “excuse me” for most of the next week!
This anecdote illustrates in a concrete way the power of immersion in language learning. The fact that I could spend a weekend in Montréal and come back nearly fluent again after over a decade of very little practice shows immersion’s ability to generate near-native fluency without making the learner aware that it is happening. When you get thrown into the deep end like this, if you have the rudimentary skills necessary, most of the time you end up swimming, and swimming strongly. This was not true immersion, i.e. learning mathematics and science in French to expand my skills in math and science as well as French, but submersion; I was the foreign-language speaker with all the natives, and it was sink-or-swim. Still, it provided an opportunity to reacquire skills at a much greater rate than practicing at home.
As educators, we are constantly searching for ways to create activities and assessments in our courses that will not only challenge our students in the present but also prepare them for similar as-yet-unknown challenges in their disciplines in the future. We make them jump through hoops in our courses, believing that each hoop is getting them a little closer to our ultimate goal, that of fluency with the materials and processes at hand. However, even though we may think we are immersing our students in that world of content, we often are just giving them a boat to travel across the surface. Consider the following scenario:
A marketing professor is teaching his students about the processes involved in targeted marketing (the practice of selecting specific strategies or materials in order to best attract a particular group of individuals). His current objectives are:
- Students will select a group to target.
- Students will select a strategy to market a product to this specific group.
- Students will develop a marketing campaign aimed at this specific group.
Based on these objectives, it would be very possible to create an exercise in which students select a group, use some typical strategies outlined by the textbook in reaching that market, make use of instructor-provided data and generate a marketing campaign. This could even be a project that could take a whole term, depending on how the various pieces of the exercise are presented. Sounds good, right?
Let’s take another look. I spend a lot of time in this blog talking about the need for authenticity in student exercises, and this is yet another place where it’s easy to think you’re giving students a real-life, hands-on experience, when in fact you’re giving them strategies from a textbook and data from a box. Is this a good real-world exercise? Well, for the most part it is. These kinds of simulation exercises are given in many classes, and it does teach students how to process and analyze data. In many cases, this will adequately prepare students for performance in the real world, assuming that they are predominantly dealing with mostly cut-and-dry data.
However, this exercise, while it might be comprehensive, lacks the “messiness” associated with a more authentic experience. When you’re dealing with real data and real firms, things happen that you aren’t really prepared for in a “canned” exercise like I just described. Data points don’t always tell a story; sometimes they are scattered in such a way that they don’t show any relationships at all, or perhaps the data suggest a conclusion altogether different than the one students are striving to prove. Target markets change all the time, as the whims of a fickle population change. A real firm might have an enormous amount of data far in excess of what is needed or is relevant and so might require any number of weeding out processes to obtain actually usable data. Given all these possibilities, the internship model is about the truest experience out there, because it provides the opportunity to practice skills gained in class as well as to see how things actually work outside the classroom “ideal situation” bubble. However, not everyone has the time to devote to an internship in every academic program. Therefore, it is up to us as instructors to not only provide the tools to solve the problems our students will face in the real world but also to expose them as much as possible to the actual chaos that can happen within it. As much as we always try to tell our students that there are standardized procedures for everything they will face, we know that the real world doesn’t always work that way.
What does this mean for us? As we are creating assessments and exercises for our students that are supposed to be real-world simulations, we should be striving as much as possible to simulate real-world situations in their construction. Rather than giving students data from a set, show students how to obtain various data from various places and have them obtain it themselves. Have them create their own research rather than telling them what questions to ask and what data correlations to look for. In this way they can encounter the chaos they will find in the future when research and data don’t always play well together. Most importantly, giving students this more realistic experience will allow them to make mistakes. We often think that guiding students to be mistake-free will be the best learning experience, but we also know that students can learn just as much from failing and needing to come up with an alternate solution to a problem. Just because it’s real-world data doesn’t necessarily make it a real-world exercise; students need to feel like they have some ownership, and they have to be exposed to the imperfections right along with the methods.
So it’s now been a few weeks since our French immersion experience, and I can say at this point that a little refresher was just what I needed. I tried really hard to speak well, and I failed plenty during that time too. Fortunately, the locals were nice enough to correct me or suggest a different wording, but those mistakes also helped me learn even more and recall things I really shouldn’t have forgotten in the first place. My wife has been inspired to learn more French and is now doing audio lessons on her morning commute. The early immersion experience has been quite helpful to her as she navigates conversational expressions, because her ear has already been attuned to the nuances of the language; she’s getting more out of the instruction than she would if she were just presented with canned audio and conversation because she already knows how to listen to it.
Creating an immersive learning process can be tougher, messier and less predictable than just giving out textbook problems and quizzes, but real life doesn’t have a textbook, and students won’t be able to refer to a handy manual when they encounter situations they might not be prepared for. Immersion is tremendously valuable for teaching students to think on their feet and to adjust as necessary. It’s worth the extra effort on our part to help bring a little more of the outside world into the classroom, because our students will be that much better prepared to venture out into it later.

Teaching in Disguise: Are You Game?
My six-year-old son Grant loves school—that is, all school except the Sunday Chinese School. To him, it is boring, too hard, and no fun. Last year, after trying the kindergarten class at our local Chinese school (and being a left-behind student) for two months, he dropped out.
Being a liberal educator and a non-tiger mom, I didn’t feel like forcing him to learn something that he was not interested in—until one day he said to me, “Mommy, do you know why I can’t speak Chinese? It’s because you never taught me when I was a baby!”
As a mother, I had been used to being named the source of all faults, but this particular accusation brought me chills—I would be considered a criminal, at least by myself, if he brought up the same claim when he graduates from high school.
Ridden by guilt, I sent him back to Chinese school this fall.
On the first day of school, dropping Grant off at the first graders’ classroom was quite dramatic: all the parents and their well-behaved kids watched me struggle to break away from his clenching and screaming. But then something happened, and it made my Chinese-resenting son fall in love with learning Chinese. This something was a computer program on a CD that was given to first-grade Chinese students as a homework assignment. After learning the rhymed text in class, students were supposed to unscramble the sentences by dragging the characters to the right location. They were timed for their action and given a code to copy down to their homework booklet as proof of completion.
With his eyes fixed on the screen and his hand fiercely moving the mouse, Grant completed his weekly assignments at once and moved on to the next lesson by himself. Once in a while, he would throw his hand over his head and shake his fist, announcing with excitement “yeah, I got it in fifty seconds, Mommy” or “seriously, Mommy, I’ve got it in zero seconds before!” I know that zero-second record was a miscount because he couldn’t read the Chinese word for a minute that stood in front of zero seconds, but nevertheless, I was thrilled—not just by my son’s progress but more by witnessing live evidence of the impact of technology or, more precisely, the strategy of making learning a fun game.
When I put my instructional designer’s hat on to analyze this learning scenario, I see that this simple, computer-aided learning exercise designed by Dr. Liping Ma as part of her Chinese-language curriculum contains quite a number of gaming characteristics, even though it wasn’t branded as a game. In fact, it carries elements of all three general good-game design principles summarized by Dr. James Paul Gee (Learning by Design: good video games as learning machines):
- Empowered Learners—It was not me dragging him into a classroom; it was he himself driving the mouse and the movement of the words.
- Problem Solving—There is a challenge for Grant: he has to compete with himself to complete the task in shorter and shorter times.
- Understanding—Grant has to comprehend the rules of the game as well as the foundation of it, which is the meaning of each Chinese character (even though he didn’t realize that).
Using technology as its powerful carrier, games—in all forms and shapes—are invading our lives. They are commonly viewed by parents and educators as a threat—an evil monster made with some additive ingredients that competes with us for our children’s, our students’, and even our own attention and making it hard for all of us to focus on the right things, such as learning. In dealing with this “threat,” we have tried to shut it out (can you guess how many places I have tried to hide my son’s Nintendo DS?); we have used it to incentivize (“If you finish your homework, you get to play Nintendo for twenty minutes”); and in some rare cases, we have used it as a tool to teach (such as downloading a math or a spelling game to cover up the true purpose of learning with the mask of a game).
Above and beyond these commonly used strategies, there are people who have been trying to push the battle to a whole new level: they have dived into the core of the monster to detect those ingredients that have made it so evilly appealing and addictive. They are the researchers from both sides of the battle field: learning scientists and game designers. And they found out that designing a good game follows the same instructional-design principles that have made learning happen in an effective and pleasant way:
- it engages the player/student with the appropriate level of challenges
- it rewards the player/student with incentives (points, scores, levels, and/or encouraging words)
- it offers chances for nonwinners to try again
- it provides rules and support in clear and intuitive ways
- it fosters a sense of competition either with others or with the player him or herself
- it puts the player/student in the driver’s seat to make choices and to control the progress
- it offers a combination of consistent elements (so you don’t get lost) and surprises (so you don’t get bored)
- it calls for sensory involvement of eyes, hand(s), and brain
- it makes it possible for one to play as someone else
- it connects the players and/or forms a community
(This list will grow longer after more ideas and practices are shared by DePaul faculty at the Annual DePaul Faculty Teaching and Learning Conference—Playing with Purpose: Apply Game Design Principles for Learning, on April 20th, 2012. Please stay tuned for the Teaching Commons announcement.)
I hope as you read through this list, you will share my feeling that it is not just games that are everywhere—those game ingredients are easy to find in our lives and in our teaching practices. The other day, when Grant got back from his Chinese school, he gestured a high five to me—“Mom, guess what, I earned eight points for my team today!” I heard my heart chirping with gratitude to his teacher who probably hadn’t noticed that she had just “game-ized” a dry character quiz.
Dr. James Paul Gee said, “Under the right conditions, learning, like sex, is biologically motivating and pleasurable for humans (and other primates).” By making it explicit, the game-design principles can offer us some clue to establish those right conditions so that the misconception of learning-as-work will be corrected by learners who then would reclassify their act of gaining knowledge as a leisure activity.
One evening after finishing my work-late day, I came home to find my husband battling with our five-year-old daughter and six-year-old son on the living room floor. With my daughter fiercely grabbing Daddy’s legs, my son pulled the pillow from his hand and jumped underneath the coffee table—“touchdown!” he yelled. As the two little ones marched on for another round of football, I heard my husband stopping them, “Grant, what was you score? OK, 38… So with a touch down, you get 6. What is your score now? What about the one point for the kick….”
As he paused to add the numbers up in his head, my little football player had no clue that he was taking a math class in disguise. But for the Daddy, he surely was game in catching a teachable moment to build some learning—thanks to that ten years spousal influence!